Customer classes
Customer classes categorize your customers for the purposes of reporting and billing. Each customer can be assigned to only one customer class. You can optionally designate GL account masks for receivables, sales, cost, and inventory on each customer class.
Create a customer class
- In the Navigation pane, highlight the Accounts Receivable > Setup > Classes folder.
- Click
. The New Class window opens.
- Enter a unique Code for the customer class.
- Enter a Description of the customer class.
- In the GL Account Masks section, enter any GL account masks you want to load by default when a new customer with this customer class is added. You can specify masks for Receivables, Sales, Cost, and/or Inventory accounts. The account masks are used to derive the GL accounts on invoices for customers in this customer class.
- Save the new customer class.
Purpose
The Classes Listing provides a list of the customer classes defined in your system.
Content
For each customer class included on the report, the listing shows:
- description
- receivables account mask
- sales account mask
- cost account mask
- inventory account mask.
In addition, you can include one or more of the following:
- timestamps
- memos
- custom fields.
The following total appears on the report:
- record count.
Print the report
- In the Navigation pane, highlight the Accounts Receivable > Setup > Classes folder.
- Start the report set-up wizard.
- To report on all or a filtered subset of customer classes:
- Right-click the Classes folder and select Select and Report > Classes Listing from the shortcut menu.
- On the Selection tab, define any filters to apply to the data.
- To report on specifically selected customer classes:
- In the HD view, select the customer classes to include on the report. You can use Ctrl and/or Shift selection to select multiple records.
- Click
.
- To report on a particular customer class from the Class window:
- In the HD view, locate and double-click the customer class to report on. The Class window opens with the customer class loaded.
- Click
.
- To report on all or a filtered subset of customer classes:
- Select the Options tab.
- Mark the checkbox(es) for the additional information to include:
- Timestamps
- Memos
- Custom Fields (only visible if custom fields are set up)
- Select the Output tab.
- In the Design field, look up and select the report design to use.
- In the toolbar, click the icon for the type of output you want:
- Provides access to two preview options.
- Preview - Click the icon or click the drop-down arrow and select Preview from the drop-down menu to view the report in the Crystal Reports viewer.
- Preview to PDF - Click the drop-down arrow next to the icon and select Preview to PDF to view the report in the PDF reader.
- Opens the Print dialog so that you can select and configure a printer and then print a paper copy of the report.
- Opens the Report Email dialog so that you can address and compose an email that the report will be attached to. For best results, ensure your email client is running before you attempt to send a report via email.
- Opens the Export Report dialog so that you can save the report to a file. File types include Crystal Reports (.rpt), PDF (.pdf), Microsoft Excel (.xls), Microsoft Word (.doc), rich text (.rtf), and XML (.xml).
Data extensions
The following data extension is available for the report:
- Classes
Class Record ID
Class tab
Press F2 to open the Account Expand dialog box where you can look up an account number, find an account number by its alias, build the account number by segment, or view setup and setup sources.
Press F3 to look up the account.
If an account is already selected, you can press F4 to open the record in the Account window.
Press F2 to open the Account Expand dialog box where you can look up an account number, find an account number by its alias, build the account number by segment, or view setup and setup sources.
Press F3 to look up the account.
If an account is already selected, you can press F4 to open the record in the Account window.
Press F2 to open the Account Expand dialog box where you can look up an account number, find an account number by its alias, build the account number by segment, or view setup and setup sources.
Press F3 to look up the account.
If an account is already selected, you can press F4 to open the record in the Account window.
Press F2 to open the Account Expand dialog box where you can look up an account number, find an account number by its alias, build the account number by segment, or view setup and setup sources.
Press F3 to look up the account.
If an account is already selected, you can press F4 to open the record in the Account window.
Custom tab
This tab is visible if custom fields exist for the entity. At a minimum, if there are custom fields, a Fields subtab will be present. One or more additional categories of subtabs may also be visible.
Fields subtab
This tab prompts for values for any custom fields set up for entity records of this entity type. Respond to the prompts as appropriate.
References subtab
This tab is visible if other records reference the current record.
Example
Suppose a custom field exists on PRCodes that references an ARCode. On the ARCode record, on the Custom > References subtab, you can view all the PRCodes which reference that ARCode.
Exchange Folder subtab
This tab is visible only if you set up a custom field with a data type of "Exchange Folder". The label on this tab is the name assigned to the custom field.
This tab shows the contents of the specified Exchange folder.
File subtab
This tab is visible only if you set up a custom field with a data type of "File". The label on the tab is the name assigned to the custom field.
This tab renders the contents of the specified file according to its file type.
Internet Address subtab
This tab is visible only if you set up a custom field with a data type of "Internet Address". The label on this tab is the name assigned to the custom field.
This tab shows the contents of the specified web page.
Network Folder subtab
This tab is visible only if you set up a custom field with a data type of "Network Folder". The label on this tab is the name assigned to the custom field.
This tab shows the contents of the specified network folder.
Customers tab
The AR Customers pane shows the AR Customers HD view filtered to show all customers in the selected customer class.
Double-click a row in the pane to drill down to its record in the AR Customer window.
Attachments tab
The Attachments tab is visible if any record for a given entity has an attachment. If the Attachments tab is not visible, this implies that no record of the entity type has an attachment on it; however, once an attachment is added to any record of the entity type, the Attachments tab will become available.
Other tab
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Customer classes security
Common accesses available on customer classes
Access | A user with this access can... |
---|---|
Change | Use the mass change action on customer classes. |
Custom Fields | Create and edit custom fields for customer classes. |
Data | Have read-only access to customer classes from anywhere in the software (e.g., field validations, filters, date expressions). |
Delete | Delete customer classes. |
Edit | Edit customer class records. |
Export | Export customer class records from ActivityHD. |
Import | Import customer class records into ActivityHD. |
New | Create new customer class records. |
Read | Have read-only access to customer class records. |
Report | Run reports with customer class information. |
Report Designs | Create and edit report designs with customer class information. This access enables the Report Designs button on the Output tab of report dialogs. |
Shared Answers | Create and edit action profiles and report profiles related to customer classes. |
Shared Filters | Create and edit shared filters on customer classes. |
Visible | View the Classes folder in the Navigation pane. |
Report Email dialog
- Windows user default account. Sends email using the user's Windows default email account. For most users, this is the account configured in Outlook or another email client application.
- Server personal. Sends email using the email configuration for the system or company server and the email address on the current user's authorized user record. The authorized user record must have a confirmed email address.
- Server generic. Sends email using the email configuration and "from" address for the system or company server. This option requires "Send generic" access to the Server Email resource.
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